Plans, trials and billing

Fronko has a Free plan, Pro for individuals, Teams priced per member, and Enterprise. See pricing for what each includes. Only the organisation’s owner can manage billing, in Billing.

Paying with Paddle

Our order process is run by Paddle.com, our online reseller and merchant of record. You pay Paddle, which handles sales tax and VAT, sends receipts and invoices, and shows on your card statement. Card details never reach Fronko.

Free trials

Pro and Teams start with a free trial the first time you subscribe. Checkout asks for a payment method, and you’re charged when the trial ends unless you cancel first. We email you a few days before it ends.

Upgrading

1. Open Billing, choose monthly or yearly, and pick a plan.
2. Enter a promo code if you have one.
3. Pay in Paddle’s checkout. Your new plan applies as soon as it completes.

Changing plan or seats

Switch plan or billing period in Billing; Fronko shows the prorated amount before you confirm. On Teams, every person in your organisation is a seat, so adding or removing people updates your subscription, prorated.

Invoices and payment methods

Manage billing opens Paddle’s customer portal, where you can download invoices and receipts and update your card. You can also find any order at paddle.net.

Cancelling

Click Cancel in Billing. Your plan stays until the end of the period you paid for, then your organisation moves to Free. You can undo it before then. See our refund policy.

Failed payments

If a renewal fails, we email the owner and Paddle retries. Update your card in Manage billing. If it still fails after the grace period, your organisation moves to Free.

Going over a limit

If you move to a plan with fewer cards or seats than you use, nothing is deleted. The owner chooses which cards and people stay active in Billing → Choose what to keep; the rest are paused until you upgrade or make room. Until you choose, the newest are the ones paused.